1. Introduction

At Deepali’s Academy, we strive to provide high-quality online courses that meet your learning needs. However, if you are not satisfied with your purchase, we offer a refund policy under certain conditions. Please read this policy carefully before enrolling in any of our courses.

2. Refund Eligibility

2.1 Refund Window: You are eligible for a refund if you request it within 7 days of your purchase.
2.2 Course Access Limit: To qualify for a refund, you must not have accessed more than 20% of the course content. If you exceed this limit, you will not be eligible for a refund.

3. Refund Process

3.1 Requesting a Refund: To request a refund, please contact our support team at [insert contact information] with your order details and reason for the refund request.
3.2 Review of Request: Upon receiving your refund request, we will review your usage of the course to ensure it meets the eligibility criteria.
3.3 Refund Approval: If your refund request is approved, the refund will be processed to your original payment method within 10-15 business days. You will receive a confirmation email once the refund has been processed.

4. Non-Refundable Items

4.1 Partial Course Access: If you have accessed more than 20% of the course content, you will not be eligible for a refund.
4.2 Completed Courses: Once a course has been completed, it is considered non-refundable.

5. Course Cancellation by Deepali’s Academy

5.1 Cancellation Notice: If Deepali’s Academy cancels a course due to unforeseen circumstances, you will be notified via email and will be offered a full refund or the option to transfer to another course.
5.2 Refund Processing: In the event of a course cancellation by Deepali’s Academy, refunds will be processed within 10-15 business days.

6. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at [insert contact information]. We are here to help and will do our best to resolve any issues you may have.

By purchasing and enrolling in our courses, you acknowledge that you have read, understood, and agree to this Refund Policy.